Interlinx Consultant, Rick Putnam came back from a recent ACT! upgrade with a smile on his face. ACT! Contact and Company Manager from Swiftpage continues to be part of our product line. While ACT! does offer a Cloud option, by far most of our customers who use ACT! are on a Client/Server setup. For small businesses ACT! continues to be a low cost option, but issues arise with dated hardware and software, a lack of systems support, and reluctance to spend to support the application.
Here’s what Rick found to be the key elements of this successful implementation:
- New, high powered server. Often we walk into situations where a server is several years old, with applications and data overload. What was considered “high powered” two or three years ago, is… well, two or three years old. In technology years, that can be a lifetime.
- VNC Viewer allowed Rick (as the admin) to logon to every computer in the building from one central location. It also allowed the admin to be logged on to multiple computers at once. This meant our consultant could start the installation on all the computers concurrently without running physically between offices. Rick could also monitor all the installs from the VNC Viewer on the server. VNC Viewer is one tool that allows for this kind of management. Logmein.com is another app that you can use. Here’s a screenshop of RealVNC.com features and editions. Price ranges from free to $50/user.
- All the client computers that had ACT! loaded were relatively new with enough processor speed that the actual installation on the clients went smoothly and quickly (less than 30 minutes.) See point 1 above. Couple that with being able to kick off the installs all from a central location and having them run at the same time made a potentially linear process shortened considerably.
Rick felt that the VNC Viewer was by far the biggest reason everything went so smoothly. And while this upgrade went smoothly, the steps involved and the touches to all the machines are all reasons the Cloud applications are so popular. But that’s for another blog.